JRI - FAQ | JustRechargeIt - Online Mobile Recharge

What is e-top up ?

E-Topup is when you recharge your pre-paid mobile without the need of a pin or a scratch card. It is available online upon paying for the recharge value. Your mobile get the requisite topup from the service provider.

What is the difference between a recharge and topup ?

Recharge is when you are extending the validity of the card depending on the validity coupon and also gives you talk time. And whereas, top up is when u already have validity but no talk time. JustRechargeIt provides both recharge as well as topup depending upon the correct recharge/top up denomination.

What are the pre-requisites of recharging my mobile/DTH services with JustRechargeIt?

If you wish to recharge your mobile/DTH service, you need the following:
a) You have to be our registered member.
b) You should be a pre-paid mobile user, DTH subscriber or Data Card user.
c) You should have valid mobile/DTH/Data Card number from the list of service providers & circles that are available with us.
d) We have credit/debit/cash card and netbanking options. So you should have either a valid credit/debit/cash card and/or valid Internet banking user id of your bank account..

How do I detect my Videocon Customer Id?

Please note that Videocon smart card no is different from the customer id. You need to enter your customer Id and not the smart card no.
To get your customer ID through SMS:
1. SMS ID from your Registered Mobile No to 9212012299 or 566777
OR
2. SMS "CID (Smart Card No.)" from any mobile to 9212012299 or 566777.
e.g. "CID 4104908174" where 414908174 is your Smart Card No.

Do you provide Payment facility for postpaid customers?

Bill payment is not available on JustRechargeIt.

Is JustRechargeIt safe for online transaction through credit/debit/cash card or netbanking?

JustRechargeIt is 100% secure website. We are SSL secure which means that all your personal information is encrypted at the time of registration and online transactions and stored in our servers which cannot be hacked at any point of time.Your account security is a key concern for all parties when transacting online. At JustRechargeIt, we ensure you that you will have no worries on this front at all.

Listed here are some of our key security measures:
Handling customers' sensitive data

	JustRechargeIt adopts stringent security measures to ensure that critically sensitive information, such as our customer's personal information and other details, are well protected.

	Our customers enter all their credit card and other payment details on CCAvenue's / Banks secure servers and the same is encrypted before it is transmitted over the Internet to our servers. JustRechargeIt does not store any credit card details for security reasons.

Secure technologies for CCAvenue's server

	CCAvenue's server is behind state of the art security firewalls to ensure maximum protection of our customer's details. This guarantees that your information is inaccessible to any third party.

	CCAvenue uses industry-standard Verisign's 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption.

	CCAvenue also follows strict in-house security guidelines for ensuring confidentiality of oour customer information.

	Since the Payment Gateway application software is maintained at secure high-end server, new payment technologies, standards and features are automatically implemented as they emerge.

Internationally Certified Security standards

	CCAvenue has installed a variety of products and processes to pre-empt credit card fraud and advice merchants how to forestall charge backs. These are internationally certified security standards, which ensure the security of transactions, conducted via your website.

	CCAvenue has achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world.
	CCAvenue is registered with Verisign, the world's best and most trust worthy Net Authentication Agency.
	CCAvenue employs the best in online security. Daily testing is done to maintain its Hacker Safe Secure Certificate.
	CCAvenue has implemented the new Verified By Visa and the MasterCard Secure Code protocols.

Can I edit my personal information?

Yes, you can. You can login to your account at any point in time and edit any of the information in the personal details section. You can also change your email id and password.

How do I add DTH or Data Card services to my account if I have registered for mobile recharge?

In order to add DTH or Data Card or both the services to your profile, kindly log in to your account. In the “Directory” panel you can select the services you want to subscribe to, enter the DTH or Data Card number and click on the add link. You can add upto 10 DTH subscriber id's and 10 Data Card numbers to your account.

Do I need to fill my full address details?

It is mandatory for every registered user to provide details like full address, name and mobile number due to strict regulations by our payment processing company and Banks. Rest assured these details are highly confidential and stored in a very secure manner in our database. Your account security is our top concern and priority.

I don't remember my password. How do I proceed?

On the Login page, there is a "Forget Password" link. Please click on the same and enter your registered email id. A mail will be sent tom you instantly with your login details.However if you have forgotten your registered email id, then kindly send us a mail on helpdesk@justrechargeit.com. Please provide us with your registered email id and mobile number so that we can trace your account details. Our customer support team will contact you ASAP.

I can't login to my account?

		If you are facing difficulty in logging into your panel, it could be due to the following reasons: Check the email id and password entered by you. It could be wrong. Your account must have been deactivated if you have not given correct name & address details. Your dynamic ip might have been blocked by our system. Kindly logout of your broadband connection and re-login. There must be a blank space in your email id or password field.
		If you are still unable to login to your account, please mark a mail to helpdesk@justrechargeit.com and provide us your email id or registered mobile number. Our Customer Support Team will get back to you with details.

Can I check the status of all my transactions in my account?

In order to know the status of your transaction kindly log in to your account and click on the Transaction History tab. In this panel you can check the status of each and every successful as well as unsuccessful transactions with details as to why your transactions failed..

How do I recharge my pre-paid mobile/DTH/Data Card service?

In order to recharge your pre-paid mobile/DTH/Data Card service, you need to register with JustRechargeIt first. Registration is a simple process, you just need to fill a small form providing us with your name, address, contact number and email-id. As soon as you have successfully completed this procedure, you can proceed to add and recharge your pre-paid mobile, DTH and Data Card services.

Whom should I contact in case of any tariff related problems?

In case of any tariff related problems, please contact your respective service provider on their customer care number. JustRechargeIt displays the popular recharge values but does not take the responsibility of its authenticity and correctness. In order to get the updated and valid recharge denominations please get in touch with your service provider.

How soon can i recharge again once a recharge fails at the service provider end?

If your recharge fails at a service provider end for any reasons whatsoever, we request you to wait for 5 mins before attempting to recharge again with the same mobile/DTH/Data Card number and the same amount. You could recharge successfully for a different recharge denomination. For Vodafone,Aircel and Idea mobile number, please wait for 7 mins before attempting to recharge again.

I have internationally tagged DTH VC number of DISH TV, can I recharge from JusRechargeIt?

No, from our website you can only recharge Mobile/DTH/Data Card numbers pan India. You cannot recharge an internationally tagged VC number from India. If you recharge your VC from India, then please note that the same shall not reflect in your TV.

I did a successful transaction, my card was charged/account debited, but I got an "Invalid Transaction" status. Why did that happen?

You will get "Invalid Transaction" error for the following reasons:

1. Mobile number/DTH/Data Card number is incorrect.
2. Recharge denomination entered is incorrect.
3. If you have recently ported and the change has not happened in the database of the service provider.
4. The service provider is temporarily unavailable for some technical error.

In the above circumstances, your card will get charged or amount will be debited from your account, however the recharge will not be successful. However there is nothing to worry about since the money debited from your account will be credited into your JRI Card and you will be able to utilize the same for another recharge. If you do not wish to recharge again, you can get the money refunded back into your bank account. The money will get credited to your account within 5/7 business working days.

My Transaction status is showing "In Process". Am I supposed to wait till I get a topup? What does that mean?

When a transaction is "In Process", we request you to wait for some time for the status of the transaction. Transactions sometimes go "In Process" when there is some connectivity issue either with the payment gateway/bank or the service provider's servers. In such cases we try to re-initiate those transactions and after getting the successful/unsuccessful status back from the service provider, the same is updated to you. If recharge is successful, you will get the topup and if the recharge is not successful, the amount will be credited into your JRI Card and you will be able to utilize the same for another recharge. If you do not wish to recharge again, you can get the money refunded back into your bank account. The money will get credited to your account within 5/7 business working days.

What happens after a transaction is successful?

a transaction is successful, you will receive the order successful mail from us in your registered email id. Please ensure that the email id entered by you is valid so that all transaction related mails and offer related mails can be successfully delivered into your inbox.

You will also get a transaction successful SMS with details of your topup from the service provider on the mobile number recharged by you or registered mobile number in case of DTH recharge

What happens if i do not receive a recharge or confirmation SMS?

Once your transaction is successful and you do not receive a recharge or confirmation sms, please check your account balance ie., talk time/viewing limit of your mobile/DTH/Data Card service. If the account balance does not increase, please contact your service provider with the transaction id provided on your email or contact us through the contact us page with the details of mobile/DTH/Data Card number, recharge amount & the transaction id and we will get back to you.

How to claim for the refund in case of an unsuccessful transaction?

If your recharge is unsuccessful and money is debited from your account, the amount is automatically credited into your JRI Card. In order to refund the money back into your bank account, click on the "JRI Card" section in your "My Account" and hit the "Refund to Bank" button against the unsuccessful Order No. The amount will instantly get refunded from our panel. The banks usually take 5/7 business working days to refund the amount into your account.

What happens if the recharge denomination entered by me is incorrect? My account is debited but the transaction has failed. Do I get a refund?

		Please note that before recharging your mobile or Data Card No, make sure you know the correct recharge denomination. Please read the content that appears in the recharge column in your "My Account" section which is as under.
		1- Enter a valid MRP/Recharge amount. This amount includes service tax & education cess at the current rates. 2- Check the Recharge Plans with your service provider. We do not take any responsibility in case the MRP/Recharge amount is wrongly entered. 3- A mobile # can be recharged only twice in 1 calendar day starting from 12 AM. 4- Do not recharge the same mobile # with the same MRP/Recharge value within 5 minutes of a transaction. In such scenario, kindly use a different MRP/Recharge value.
		If however your transaction fails due to incorrect recharge amount, the amount will be credited into your JRI Card and you will be able to utilize the same for another recharge. If you do not wish to recharge again, you can get the money refunded back into your bank account. The money will get credited to your account within 5/7 business working days.

Whom to contact if I don't get my refund for unsuccessful transaction after selecting the "Refund to Bank" option?

You can contact our helpdesk by sending a mail to us on helpdesk@justrechargeit.com for more details on your transaction. You can also contact our payment processing company on service@ccavenue.com.

Mobile Recharges

DTH Recharges

Payment Options